Legal & privacy

When a user creates a ContractorCounter account, subscribes to a paid plan, accepts a team invitation, or uses the product, the user agrees to this Customer Agreement and the linked Terms of Service and Privacy Policy.

If a user acts for a company, partnership, project team, or other organization, that user represents that they have authority to accept this agreement for that organization.

ContractorCounter is a browser-based construction drawing markup and takeoff product for uploading drawings, annotating PDFs and images, calibrating scale, measuring, counting, building a bill of quantities, preparing quotes, and exporting marked-up documents.

The service is provided as a hosted digital product. Users are responsible for their internet connection, device, browser, project assumptions, professional review, and final use of exported materials.

Users must use ContractorCounter only for lawful business purposes and must not upload content they are not authorized to process, share, or review.

Users must not attempt unauthorized access, interfere with the service, bypass security or usage limits, circumvent plan entitlements (including export watermarks or branding restrictions), upload malicious code, scrape protected areas, reverse engineer restricted parts of the service, or use the product to infringe third-party rights.

Users must not upload or share content that is unlawful, abusive, harassing, defamatory, or otherwise objectionable. Content in shared workspaces can be reported to support from within the product; ContractorCounter may remove reported content and suspend accounts responsible for it.

Customers retain ownership of their drawings, markups, measurements, counts, comments, quotes, exports, and workspace content.

ContractorCounter may host, process, transmit, display, back up, and use customer content as needed to provide, secure, support, and improve the service.

ContractorCounter may be used by customers in different regions. Personal information and project content may be processed in countries where ContractorCounter and its service providers operate, subject to applicable law and contractual safeguards.

The Privacy Policy explains the categories of information we collect, how we use and share information, retention practices, security safeguards, and privacy request paths. The Data Processing Agreement and Subprocessors page describe processing on behalf of customers.

Some product features use automated or AI-assisted processing (currently provided through Google's Gemini models) to help with project review, summaries, takeoffs, quoting, or methodology generation. When these features are used, the prompts, drawing content, or page images needed to answer the request are transmitted to Google for processing. AI features are off until the user accepts an in-product disclosure.

AI-assisted output can be incomplete or inaccurate. Users remain responsible for reviewing output, confirming quantities, checking drawing scale, and applying professional judgment before relying on results. Customer content submitted to AI features is processed only to deliver the requested feature and is not used by ContractorCounter to train third-party foundation models.

Paid plans, renewals, taxes, refunds, cancellations, usage limits, and account changes are governed by the Terms of Service and the checkout terms shown at purchase. Payments are processed by Stripe; ContractorCounter does not store full card details.

ContractorCounter aims to provide reliable access, but the service may be affected by maintenance, updates, outages, provider failures, internet issues, or events outside our control. We may update this agreement and product terms with notice where required; continued use after an update takes effect constitutes acceptance.

Participation in the affiliate program is optional and additional to this agreement. Its commission rate, attribution rules, hold period, payout threshold, and fair-use conditions are stated at contractorcounter.com/affiliate and govern that program.

This agreement is governed by the laws of New South Wales, Australia, excluding its conflict-of-law rules, and the parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

Before bringing a formal claim, the parties will attempt in good faith to resolve any dispute through the support channel. Nothing in this section limits rights that cannot be excluded under applicable consumer law, including the Australian Consumer Law.

Questions about this Customer Agreement, the Terms of Service, or the Privacy Policy can be sent through the support page at contractorcounter.com/support.