Support
Help & support
Check the common questions below, or send us a message. We read every message and aim to reply within one business day.
Common questions
How do I set the drawing scale for accurate measurements?
Use the calibration tool: pick a known dimension on the drawing — a labeled wall, a door width, or a scale bar — and enter its real length. ContractorCounter then scales every linear, area, and volume measurement on that page to match. You can recalibrate at any time if the scale changes.
What file types can I open?
PDF construction drawings plus PNG and JPG images. Multi-page PDFs open as separate pages you can tab between or view side by side in split view.
Do I need to install anything?
No. ContractorCounter runs entirely in your web browser on Windows, macOS, and Chromebook — there is no desktop download, license server, or plugin to manage.
How do I export a clean copy of my markups?
Export the marked-up drawing to PDF from the workspace. Paid plans produce clean exports; the Free plan applies a watermark.
Can I count repeated items across a drawing?
Yes. The count tool tags repeated items such as doors, fixtures, and fittings, and groups them so totals update as you add, split, merge, or resume counts.
How do measurements connect to a bill of quantities?
Linear, area, volume, perimeter, and count markups link to a Bill of Quantities. Editing the geometry on the drawing updates the linked quantity live, so your takeoff stays in sync with the markup.
How do I report a bug or request a feature?
Use the form below and choose 'Bug Report' or 'Feature Request' as the type. Signed-in users can track the ticket's status inside the app.
How is my drawing data handled?
Your drawings and project data stay in your private workspace and are not shared with other users.