Privacy Policy

This Privacy Policy describes how ContractorCounter, Inc. handles information when contractors, estimators, and project teams use ContractorCounter. This page is provided as professional placeholder policy content for the public website and should be reviewed with counsel before production legal reliance.

ContractorCounter is browser-based construction drawing markup software. The product may process account details, project files, annotations, measurements, counts, support requests, and related operational data needed to provide the service.

We may collect account information such as name, email address, organization details, authentication events, and plan status.

We may collect project content that users upload or create in the product, including drawings, markup data, measurements, counts, comments, exports, folders, and workspace settings.

We may collect support and communication information when a user contacts us, submits a ticket, reports a bug, requests a feature, or exchanges messages with the ContractorCounter team.

We may collect usage, device, log, and security information such as browser type, pages visited, actions taken in the product, IP address, timestamps, diagnostic logs, and error reports.

We use information to provide, maintain, secure, and improve ContractorCounter, including account access, file handling, collaboration, measurements, exports, billing workflows, support, and product reliability.

We use support and diagnostic information to answer questions, investigate issues, prioritize improvements, prevent abuse, and keep the service operating safely.

We may use aggregated or de-identified information to understand product performance, plan product improvements, and evaluate marketing effectiveness.

We do not sell personal information. We may share information with service providers that help operate ContractorCounter, such as hosting, database, authentication, analytics, email, payment, customer support, and security vendors.

We may disclose information when required by law, to protect rights and safety, to enforce our terms, or as part of a merger, acquisition, financing, or sale of assets.

Construction drawings, markups, measurements, counts, and exports remain customer project content. ContractorCounter uses that content to provide requested product functionality and support.

Users should avoid uploading information they are not authorized to process or share. Workspace owners are responsible for managing user access to their organization and project content.

We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business operations.

Account owners may request deletion of account or workspace information by contacting support. Some information may remain in backups, audit logs, billing records, or legal records for a limited period where retention is required or permitted.

We use administrative, technical, and organizational safeguards designed to protect information. No online service can guarantee absolute security, and users should protect account credentials and workspace access.

Users may update certain account information in the product, unsubscribe from non-essential communications where available, and contact support to request access, correction, export, or deletion of personal information.

Privacy rights vary by location. We will respond to valid requests according to applicable law.

Questions about this Privacy Policy can be sent through the support page at contractorcounter.com/support.