Troubleshooting
Measurement Values Look Wrong
Wrong measurement values usually mean the page is not calibrated, the wrong unit was entered, endpoints were placed inaccurately, or the sheet uses a different scale.
Updated 2026-06-12 · 5 min read
12.40 m
Always verify calibration against a second known dimension before relying on quantities.
Diagnose the issue
- 1
Check calibration
Confirm Set Scale has been run for the active page.
- 2
Check the unit
Make sure the entered unit matches the printed dimension.
- 3
Measure a known distance
Use a second printed dimension to confirm the scale is correct.
- 4
Check page scale
Look for drawings where different sheets, details, or viewports use different scales.
Fix the measurement
- 1
Recalibrate
Set scale again using the longest clear known dimension.
- 2
Move endpoints
Zoom in and adjust endpoint placement on existing measurements.
- 3
Review totals
Recheck measurement totals and BoQ links after corrections.
Related topics
Related product guides
These broader guides explain how this support workflow fits ContractorCounter's markup, measurement, takeoff, and export toolset.