Troubleshooting
Paid Feature Locked or Watermarked
Available tools and outputs follow your account’s access. The free preview includes the markup tools for the session but no saving, exports, sharing or AI. A locked control can also indicate that billing needs attention; check its message and Settings > Plan & Billing before continuing.
Updated 2026-07-03 · 4 min read
Plan states affect editing, clean exports, custom branding, BoQ, and AI chat.
Check the feature
- 1
Review the locked control
Read the lock or status message shown near the feature.
- 2
Check Plan & Billing
Open Settings > Plan & Billing to see the plan status and renewal date.
- 3
Refresh after changes
Reload the workspace after subscription changes so entitlements update.
What each state means
A free account is a preview: markup, measurement, counts and BoQ creation work during the session. Nothing is saved or exported, and AI, sharing and custom branding require a paid plan. Workspaces saved by free accounts before the preview change are view-only until you subscribe. If billing changes, check Settings > Plan & Billing and the message on the locked control; restoring an eligible active plan restores its capabilities.
Agent usage limits
AI chat is credit-limited and included with paid plans only. Settings > AI Agent shows your account’s current allowance, remaining credits, rolling reset times and top-up options; a verified email may be required before using AI.
Related topics
Related product guides
These broader guides explain how this support workflow fits ContractorCounter's markup, measurement, takeoff, and export toolset.
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